Can't connect to the internet through my router?

Question

So everything was working fine up until yesterday when verizon had an outage in my area. Afterwards, I could connect to the internet using my modem, but not through the router.

I am using a linksys wrt54gx2 srx200 wireless router and have verizon dsl. I can access the internet by using the modem directly through an ethernet cable, but when I connect the modem to the router The internet is not available. I can however still connect to the router either wirelessly or through a wired connection, but the internet just doesn't work. Anyone know of any suggestions? Also, sorry ahead of time, not very tech savvy. Thanks in advance!

Answer 1

First thing you should do after an outage is reboot your router. Just unplug it for 1 to 2 minutes and then plug it back in to see if it can sync with the modem again. I'm not sure how Verizon's modem works but for most of the companies that I've been through, it helps to turn off the power to the modem first and then the router, then turn the power back on to the modem...wait for all the lights to come on, then turn the power back on to the router and wait for all the lights to come on there also.



Hope this helps :)

Answer 2

Your router needs to get an ip address via your modem from verizon. Since you're able to connect directly through your computer, apparently your modem is providing your computer with the ip address.



First you need to turn off the router and the modem, you need to turn off the modem because it is now talking directly to your computer and that address needs to be changed.



Then turn on your modem, wait a few seconds and turn on your router. Your router should ask the modem for an ip address, if it does not get the address from the modem it will not work correctly.



Since I am not familiar with your router, it is best to call your router manufacturer to ask for assistance in resetting the router to automatically request an ip address from the modem. They will probably have you reset the router so see if you can do it first. If that works you will have to reset your wireless configuration to secure your network.



It sounds like verizon is not doing anything special such as asking for passwords, etc, so that would not be causing any problems. The modem manufacturer should be able to help, if not ask verizon for help.



I do not believe the router is not fried but your comm port may have been fried if the outage caused a surge. The router manufacturer should be able to help you determine that. I think just your settings need to be reset but on the slim chance it was fried the manufacturer should be able to tell you.

Answer 3

Your router configurations is gone I guess. Read the manual that comes with it and follow the Wizard to re-configure again. Last option it things does not work out, your router might be fried, go buy a replacement and this time get a surge protector for all equipment.

Answer 4

what you need to do is to log in to you router first make sure the connection type is set to automatic configuration or dhcp, then you need to change the local ip address, the default settings its gonna show you something like 192.168.1.1, you can change it to something like 192.168.2.1, after you aply those settings you may need to powercyle all of your equipment but you should be able to connect.

Answer 5

I usually just yet at my router until it works.