I have wireless internet,desktop says connected but won't let me connect. what could be the problem?

Question

I've already had ISP out to help and they couldn't figure out the prob. my laptop connects but desktop won't even though shows connection. I have windows xp on both. can anyone help me? my bf uses the desktop and is getting really frustrated.

Answer 1

your not authorised to connect to that network

either you have typed the incorrect password

or your computer is set up to connect to only secured wireless networks

to change your computer security

right click the network name

properties

and from there change the security method to match that on the wireless router

Answer 2

Name of your ISP (Internet Service Provider).not sure, it's wifi provided through my apartment building

What is the expected Upstream/Downstream speed for your ISP Connection?54mbps

Make and exact model of the broadband modem.not sure

Make and exact model and hardware version of the router (if a separate unit).not sure

Model numbers can usually be obtained from the label on the device.

Connection type, wired or wireless.wireless

If wireless, encryption used, (none, WEP, WPA, or WPA2)WPA2

Make and model of your computer.Dell Inspiron 6000

Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.Windows XP

The Internet Browser in use, IE, Firefox, Opera, etc.Firefox



Please give an exact description of your problem symptoms, including the exact text of any error messages. My internet will connect to the wireless internet, and be at full speed/signal but it won't load internet pages or let me sign in to messengers and when it does let me through, it will randomly stop loading pages and firefox says "Unable to connect" or "connection has timed out"



If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? no



If there are other computers on the same network, are they experiencing the same issue, or do they function normally? I talked to the main office and nobody else seems to be having this problem



*The internet seems to be working right now but before this post it was not and I'm sure it will go down again soon*



Microsoft Windows XP [Version 5.1.2600]

(C) Copyright 1985-2001 Microsoft Corp.



C:\Documents and Settings\Emily>ping 216.109.112.135



Pinging 216.109.112.135 with 32 bytes of data:



Reply from 216.109.112.135: bytes=32 time=52ms TTL=55

Reply from 216.109.112.135: bytes=32 time=48ms TTL=55

Reply from 216.109.112.135: bytes=32 time=50ms TTL=55

Reply from 216.109.112.135: bytes=32 time=49ms TTL=55



Ping statistics for 216.109.112.135:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 48ms, Maximum = 52ms, Average = 49ms



C:\Documents and Settings\Emily>ping yahoo.com

Ping request could not find host yahoo.com. Please check the name and try again.





C:\Documents and Settings\Emily>NBTSTAT -n



Wireless Network Connection:

Node IpAddress: [192.168.0.151] Scope Id: []



NetBIOS Local Name Table



Name Type Status

---------------------------------------------

EM <00> UNIQUE Registered

EM <20> UNIQUE Registered

WORKGROUP <00> GROUP Registered



C:\Documents and Settings\Emily>IPCONFIG /ALL



Windows IP Configuration



Host Name . . . . . . . . . . . . : Em

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network

Connection

Physical Address. . . . . . . . . : 00-13-CE-E8-6D-62

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.151

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Friday, May 16, 2008 10:17:22 PM

Lease Expires . . . . . . . . . . : Friday, May 16, 2008 11:17:22 PM



C:\Documents and Settings\Emily>

Answer 3

Are you using any filtering, like AOL parental controls or anything like that?



Click start, type cmd, and hit enter. A black box should come up with a command prompt. Type: ping google.com and press enter. Did you get replies or did it time out?



Next type: ipconfig and press enter. Please update us with the information it shows on the screen after that command.



If you update, send me a message through my profile, and I'll help you.