I have given my old laptop to my partner's parents but we can't set up a wired connection. We spoke to their IP's helpdesk and they said it might be an issue with the LAN card. The laptop still connects to my own network wirelessly so does this rule out a LAN problem? (or are there LAN differences between a wired and wireless connection?). My partner has tried his laptop with his parent's router and was able to achieve a wired connection straightaway. He contacted the helpdesk again and they reset a lot of things on my old laptop but it still couldn't connect. We pinged him and he said that he received it but he was unable to send anything back so he concluded the router was faulty and is sending a new one. But....my partner was able to connect with a wired connection to the router so how can it be faulty?! I am not techy at all (as you can tell!) so am hoping someone somewhere may be able to shed some light on this problem. I've spoken to an IT friend and he can't suggest anything more than the helpdesk have already suggested. Any help greatly appreciated!