Magic Remote Desktop is a powerful remote control software solution that allows your staff to control, manage, and communicate with Microsoft Windows systems remotely from across the network. Remote Desktop reduces unnecessary travel costs and wasted time while improving customer service and problem resolution times. Remote control speeds time to resolution and reduces travel expenses by controlling and configuring workstations and servers from a central location. Remote Desktop serves everyone from network administrators to help desk personnel and network users. This tool is ideal for configuring workstations, training users, and managing remote machines. Remote Desktop can be integrated with Magic Service Desk or implemented independently.
Saves Time and Reduces Costs
Remote Desktop can save time and reduce costs throughout your organization, use it for:
Problem diagnosis and resolution
PC repairs
Server administration
Training and demonstrations
Remote access
Solves More Problems in Less Time
How can a technician be in virtually two places at once? With Magic's remote control you can repair an accountant's PC in Los Angeles and a salesperson's laptop in New York, with out leaving your office.
Increases Customer Satisfaction
End users don't like to be left without a working PC. With Remote Desktop you can quickly diagnose and correct thousands of PC problems, keeping your end users productive and happy.
Communicates in Real Time
Increase productivity by communicating via chat or voice, while controlling remote PCs. You can also utilize the communication feature for training programs and demonstrations at remote sites.
Optimized for Network Performance
Remote Desktop is optimized for network performance. With options to suppress bitmaps, and reduce colors, remote control sessions limit the amount of data transmitted across the network. The technician also has the ability to blank the users screen and lock the keyboard from being used on the client side.
Supports Most Microsoft Windows Operating Systems
Windows 95 OSR2
Windows 98 SE
Windows ME
Windows NT 4.0
Windows 2000
Windows XP Pro
Remote Support
Configure users' workstations and troubleshoot server and workstation problems. View a remote computer’s configuration information, such as display settings, protocol configuration, memory usage, and operating system information.
Secure Connections
Remote Desktop is a secure way to manage servers and workstations. To ensure the security of a remote control session, Remote Desktop encrypts keystrokes sent between the controller and the agent.
Easily Transfers Files
Save time by transferring files from one computer to another. Remote Desktop makes transferring files across the network effortless.
System Requirements
Note: The following are minimum system requirements only. Actual requirement will vary depending on the nature of your environment
Core Server
Pentium 4 processor
4 GB of free disk space on 10K RPM or faster drives
768 MB+ of RAM |
One fast, full-duplex 100 MB network interface card
Windows 2000 Server or Advanced Server with SP 4, or Windows Server 2003 Standard or Enterprise edition
Microsoft Data Access Components (MDAC) 2.8
Microsoft .NET Framework 1.1
Internet Explorer 5.5 or greater
Supported Client Computers
Remote Desktop supports these client operating systems:
Windows XP with SP 1
Windows 2000 Professional, Server, and Advanced Server with SP 4
Microsoft Windows NT 4 Workstation with SP 6a
Windows Server 2003
Windows 95B and 98SE
Mac OS 8.0, 9.2.2
Mac OS 10.2 and higher
Supported Databases
Microsoft MSDE 2000 SP3
Microsoft SQL Server 2000 SP 3
Oracle8i (8.1.7)
Oracle9i
Supported Web Console Computers
Any Windows-based computer running Internet Explorer 5.5 or later
Macromedia Flash Player v7 is required installed to view the installation autorun screen, the interactive bar, and pie charts displayed in many reports
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