Why does my ADSL Internet connection get broken when i pick up a phone on the same line?

Question

I have a BSNL connection. There is an ADSL splitter from which i use a phone and the modem. There is also a second phone in another room which uses the same number. When I pick up this phone, the modem gets disconnected, but connects again. Why does this happen, and how can I solve it?

Answer 1

Do you year a buzz in the phone line when you pick it up? Try using noise filters (z-filters) on the phone lines (do NOT use on DSL line).



Otherwise, not sure.

Answer 2

(1) busy or someone has left phone off the hook - if you have several phones in the house (we have 9), check to see if they are on the cradle - even if not used, sometimes someone knocks it off (2) you didn't say if you are getting connected, even though you don't hear dial tone. If this is the case, maybe the 'sound' on your computer is 'off' or on'mute' (3) if you have, like most phones have today, call waiting, caller ID, voicemail, etc.....disable those (if above 1 and 2 don'work) (4) if all above does not work, check your internet connections in my computer and uninstall your internet provider and reinstall. (5) check to see if settings are dialing are correct. See ifyou can add some more phone lines to connect to --- not sure where you live but at certain times of day, computers are the busiest and lines get overloaded. So see what other phone lines to connect to are avail from your ISP (6) and the final step - if all above still a problem - call help desk - use your cellphone as they will need your landline to check the connection

Answer 3

Is this a wireless connection?



My friend has an issue where his phone and router broadcast on the same frequency. Either get rid of the router, or the phone. Your other option is to take the drops everytime someone picks up the phone.

Answer 4

Hello buddy,



You need a DSL filter installed before any telephone that you are planning to use to make and receive phone calls. A splitter is just going to split your phone connection into two or more. If you need more immediate help you can catch me on YM or AIM chat. Check my profile for my screenname. Talk to ya laters!

Answer 5

do you have a splitter on the other phone. All phones and fax's are ment to have one. Probably a silly answer!



You pay good money for the internet, I would call your provider.