Why can't i reach microsoft.com?

Question

PLEASE read this in full before giving an answer, thanks :)

This is on a CLEAN, 100% CLEAN install of XP pro SP3 with a corp VLK. On a HP DC5100 MT

I am unable to reach microsoft.com or any sub domains of microsoft.com with this ONE machine, every other machine, 3 of them, i have tested it on seems to work.

Things i have done and their results:

- Tracert microsoft.com > unable to resolve target system name microsoft.com
- Tracert 207.46.197.32 (the IP for microsoft.com) > it comes back clean up until M$ stops taking ICMP packets
- Manually set an IP and DNS server
- Flushed the DNS cache
- Gone to http://207.46.197.32 (M$'s IP)
- Turned on EVERY service on the computer.
- Logged on with another admin account i created
- Tried reaching the site with firefox
- Went through a proxy server > it worked.... but can't get auto updates like that....
- Changed network port and switch



Also, now while writing this, i DID do one thing to the machine, and that was install .net 3.5....

I am going reformat this and try again.
But it is bugging me as to what that install would have done.
So any thoughts of what could have happen?

Answer 1

If update.microsoft.com does not resolve to 65.55.185.29 then you have a DNS problem of some sort.

Since you haven't give the output of an nslookup on update.microsoft.com I can't tell you if that is the case or not.

I actually suggest that you email [e-mail] and let me talk you through some troubleshooting. Good chance I can get it fixed for you with a little more data.

Answer 2

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Answer 3

Your computer may be infected with the Internet Explorer Virus.



Use another computer, go to microsoft / download to a memory stick, the latest Microsoft Internet Explorer, ( the installer comes with a Malicous software Removal Tool.



Put the Memory stick in the problem computer, install the IE,



It may help your situation.

Answer 4

I had a similar problem with one of my Win XP boxes. I had to reinstall the TCP/IP protocols (done through network settings) to get it working. The problem was the computer wasn't using the standard TCP/IP protocol at all.

Answer 5

if you think you browser is not hijacked then it must be hosts file that is causing you the grief. check that file....