I am having Authentication Problem with my wireless modem.?

Question

It started last night my wireless computer, two Kindle fires and my wii U won't connect to the internet via my wireless router.
I have rebooted my router re-put my pass-code back into my kindle fires but all I get is Authentication Problem.
My wireless router is a century link Model pk5001z

Answer 1

That's a tough one. I actually saw this happen at my neighbors house and if you are correctly putting the pass-code, it could actually be that the router is going bad. I am a network engineer and I deal with this on a daily basis. Sometimes the equipment just goes bad. Normally a re-boot would fix the issue but in this case you have already done so. One last thing you could try is to change your authentication type to just plan WPA and not WPA2, put in a different password in your router and try to re-connect the devices. HTH

Answer 2

What type of Wifi is the router set up to provide? If using 802.11n make sure it is 802.11n mixed mode w/ a WPA2 psk (pre-shared key). Some older Kindle Fires cannot do 802.11n (fast Wifi). The mixed mode will slow down to 802.11g speeds fro slow devices.

Answer 3

If the router reset itself back to factory defaults then it may have reset the wireless settings. You may need to hard-wire to the router and log into it to check the wireless settings.