Can you help me with my internet connection issue?

Question

I have Norton Internet Security, I installed it in my computer in January 2008. In about March or April, all the sudden one day it told me I had to register it (which I did in January when I first installed it) and I ended up having to uninstall and reinstall the whole thing to get it to work again. OK, fine, then again a few weeks ago I got the same issue with Norton, so I had to uninstall and reinstall it again. The problem is, this time when I reinstalled it, now I can't get an Internet Explorer connection, Yahoo messenger connection, or a connection to Norton's help page through Internet Explorer. I use IE as my secondary browser and mainly use Netscape, which works fine. I have 2 private VPNs and a FTP that are also working fine, so it seems that when I reinstalled Norton's piece of crap product the 2nd time, it reset some connection somewhere (Norton also won't scan my incoming/outgoing emails and claims I don't have an internet connection, but obviously I do) but I'm not sure where or what to fix/reset? Whenever I try to open IE, I get a message that says, "IE cannot connect using HTTP, HTTPS, or FTP. This is probably caused by a firewall setting." Does anyone know what is causing this and how to fix it, as I have emailed Norton 3 times without a response.

Answer 1

open command prompt(start>run>type cmd and hit enter) type

ipconfig /all

this would give you all the details of yout network card along with ip addy and default gateway. ..make sure nothing is disbaled and you have a valid ip , gateway and Dns server.

If IP is 0.0.0.0 or 127.0.0.0 or 169.254.xxx.xxx then its a Connection or isp problem.

if you get a valid IP , a default gateway and a DNS server , try and ping all these by using the ping command for eg.

ping xxx.xxx.xxx.xxx

if you use a router ping it ir enter its UI(user interface by using the dafault gateway).

also try repairing and renewing your ip

ipconfig /release

ipconfig /flushdns

ipconfig /renew

if this does not help ...try this

netsh reset winsock catalog

at command prompt and restart

delete all cookies,temporary interenet files, check norton if its blocking any ports.

get firefox and check if you get internet connection with that.

check if you can get online with messengers (any).

check windows firewall , temporarily disable it and then check connection.

if its a problem with just IE ,, update it.

disable norton internet security plugin from IE from internet options>programs>manage addons.



if nothing helps , uninstall norton:-))



Update:



probably a prob with norton , uninstall it ion safe mode. or use the tool from norton itself to uninstall it

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039



here is a free AV if you wanna use it (Avira AV)

http://www.free-av.com/

Answer 2

Find Norton firewall settings.

There is a list of programs allowed to access / or not the internet.

Check/uncheck IE and that's it.

Answer 3

I would try running a scan with Spybot and see if there is any spyware on your system. This is a common cause of this, and spyware is different from viruses and worms. Additionally, I would consider installing the Firefox browser as it is more stable than Internet Explorer. You might press Ctrl-Alt-Del and see if there are any processes with high CPU utilization, too.

Answer 4

If by uninstalling Norton everything works, I would do just that and put your money on McAfee.