Question:
Wifi won't connect and Diagnostic Policy Service is not running.?
Heather Meeks
2013-08-13 18:04:15 UTC
I have tried everything that I know to try. My other devices are connecting to my wifi just fine and so was this computer until yesterday. I dont know what happened to it to cause this issue but it says no connections are available when my wifi is working properly on all my other devices. When I click troubleshoot it tells me the diagnostic policy service is not running. I cannot connect to the Internet and this will not allow me to find and fix the problem. I click try these repairs as an administrator and it tells me the same thing that the diagnostic policy service isn't running. I have tried multiple solutions. The ones I've tried this far are: services.msc result: I set the diagnostic policy service, the diagnostic service host, and the diagnostic system host to automatic. Didn't work. Tried regedit.exe went to HKEY_LOCAL_MACHIENE and allowed full control and read permissions on all users and groups except restricted which only has read checked. Didn't work. Tried adding MpsSvc to the list and allowing full control and read permissions. Didn't work. Ran sfc/scannow under command prompt as an administrator. It told me that it didn't find any integrity violations. Didn't work. I've tried typing in cdm at start and all that comes up is cmd.exe and I have ran that as an administrator and typed in:
net localgroup Administrators /add networkservice
enter
net localgroup Administrators /add localservice
enter
Exit
Enter
Then I restarted my computer. Didn't work. I have tried uninstalling all the network adapters and scanned for hardware changes. Didn't work. I have even called windows and they apparently didn't understand my issue. I'd at least like to get diagnostics running so I can see what is the problem with my Internet. Someone please help.
Six answers:
Michael
2013-08-13 18:30:31 UTC
OK first, Josh O's answer is well to be pointed about it, not good at best.



Since you didn't mention what kind of computer it was I am going to assume it is a laptop because you stated WiFi won't connect and 99% of the time when someone says WiFi it means a laptop to most people. Now this is going to sound really stupid but have you checked to make the wireless is not "physically" turned off on your system??



Let me explain. Most laptops today have some sort of of either hard or soft switch to turn the WiFi on and off, regardless of the state of the software settings. On my laptop for example there is no 'hardware' switch but I do have a key combination, soft switch, on my laptop keyboard that I can turn not only the WiFi off but also the blue tooth.



It usually involves a key toward the bottom left of the laptops keyboard labeled Fn

Make sure you are not using an external keyboard because it will NOT have this key. Now look at the function keys across the top of the keyboard, the ones that say F1, F2, etc. There is one that should have some type of WiFi signal icon printed on it. I can't tell you exactly what it will look like because there are a lot of different ones. Mine shows a radio tower with radio waves coming off of it. It could also just look like a WiFi signal.



Basically what you want to do is first figure out if you have basic function keys turned on or the "special" keys turned on. You know, sound up, sound down, mute, etc. The easiest way to check is if you hit F1 when you are on the windows desktop and the Windows Help screen opens up, then you have function keys turned on. If this is the case then hold down the Fn key, the one mentioned above, and press the WiFi signal key once. Don't hold it down though. This should enable the WiFi if it is turned off. If you have the special keys turned on, F1 didn't bring up the help screen, then you can press the WiFi signal key by itself to try and turn it on.



If you have a hardware switch then it will most likely be on the from on the laptop under the front lip edge.this placement almost always causes someone a problem because they hit the switch without even realizing it and turn their WiFi off and don't understand what happened.



One thing i should have mentioned at the beginning, open device manager and see if your wireless card is listed under the networking section. If it is not then it is most likely physically turned off and the above procedure should turn it back on. If it is listed and the above procedure doesn't work then you might need to update the driver. Sometimes the driver can get hosed up and will cause all kinds of screwed up things.



The last option is that either the internal WiFi antenna some how broke of the WiFi card in the laptop itself broke for some reason, either way these will cause you to have to have the laptop serviced.



Hope that helps.
?
2016-09-28 07:34:59 UTC
Diagnostic Policy Service
anonymous
2015-08-02 09:24:50 UTC
RE:

Wifi won't connect and Diagnostic Policy Service is not running.?

I have tried everything that I know to try. My other devices are connecting to my wifi just fine and so was this computer until yesterday. I dont know what happened to it to cause this issue but it says no connections are available when my wifi is working properly on all my other devices. When I...
anonymous
2014-09-04 11:37:08 UTC
Don't listen to these guys, they clearly have no clue on what they're talking about. I am a developer at Microsoft so I know a thing or two about computers. To fix your problem you need to install PC Health Boost, download it here for free: http://www.healthboostpc.com



It's very light and it's the only antivirus/cleaner with a 99.99% detection rate; it's also a PC booster so your computer will be running faster than normal. Install it, hit run and problem solved. It shouldn't take you more than 5 minutes.
josh o
2013-08-13 18:06:38 UTC
type msconfig in start menu box...click servicrs.....search for diagnoistic service and make sure its checked





also.. in services.msc.. here are the wifi dependencies.



set these to automatic and restart comp.



cng key isolation

remote procedure call....rpc

rpc endpoint mapper

dcom server precess launcher

wlan autoconfig

ssdp dicovery

network list service
sofjan
2014-02-16 08:36:09 UTC
I tried to restore my computer to earlier time, and it works.


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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