Why does my internet connection keep disconnecting and reconnecting?

Question

I am currently on a wireless router, a D-Link DIR-625 Router. I have one computer my brother is using on the connection and a laptop on the connection which is me. I am using comcast highspeed connection and my internet connection would always disconnect and reconnect every 10 to 20 minutes. I don't know what the problem is, please help! Both computers are running Windows Vista if that is of any help.

Answer 1

Call Comcast To Discuss This Problem... It Could Be There Modem Or Your Router...

Answer 2

Try connecting either of the computer or the laptop to the internet without using the D-Link DIR-625 Router. See if you still have the same problem.



If you still have the same problem, BACKUP THE CURRENT CONNECTION SETTINGS(write them on paper or save screen-shots) and try reconfiguring the connection (http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=4144).



If the problem is not solved:

Option 1) Consider doing a good virus/malware scan of your computer and/or laptop. I recommend using MalwareByte's Anti Malware, Spybot Search and Destroy, AdAware and I'll leave the antivirus choice up to you. If you need help choosing an anti-virus, check out cnet.com



Option 2) Contact comcast and ask for support.



If the problem is resolved, then place back the router and connect to the internet again. If you obtain the same problem again, then there might be some reconfiguration to be done at the router level.



If the router is provided by comcast, contact them, and they will guide you through the correct procedure.



Otherwise try finding your way out on this page - http://www.dlink.com/products/?pid=501





I would not advise you to download torrents at this point as torrents are a potential source of malware (trojan, worm, virus...).



After you have solved the issue, then you may use torrents if you wish.

Answer 3

Mine used to do the same thing because it was originally setup to use dial up internet and I used wireless. So it would frequently disconnect me and ask me to choose a dial up provider to use. I don't quite remember how to fix it but if thats the same problem with yours, then you have to remove the provider(s) that the computer wants you to use.

Answer 4

it must be interference in the router channels, i could exchange the channel and notice if that helps, additionally verify for a router firmware improve, those 2 strategies often remedy maximum problems. ~matt

Answer 5

idk if this helps .....

open internet explorer >> Tools >> Diagnose Connection Problems



it might be a worm or a virus you should download an Anti-Virus software

search kaspersky in mininova.com if you know how to use torrent files .