Question:
I made a post about this yesterday but still having DNS not responding issue?
Nate
2016-06-07 08:13:55 UTC
So this is just basically an update.

I've looked up every possible solution to this problem and mostly everything I saw said the issue is with the router. Well how am I still having this issue when my router is disconnected and turned off? I've got a wired connection, ethernet cord from my computer to the modem.

Every few minutes or so this seems to be happening, it'll disconnect and come back on a few minutes later.

Other solutions I've tried that haven't worked: Flushing the DNS.
Changing to an alternative DNS server address.
Also tried a winsock reset which didn't work.

Not sure what to try next but I'm about to call my ISP and make them send someone out because every time I call, they just say to turn the modem off for a minute and back on, well that only temporarily fixes it.
Four answers:
?
2016-06-07 10:10:53 UTC
I see you've been given a lot of misinformation and are still looking for answers. Let me clear this up for you, and show you how you already determined what the problem is. First of all, "DNS Not Responding" is a generic error message. It doesn't actually mean that the DNS service of your computer isn't working, or that the DNS servers you use are down. It simply means "you're not connected to the internet for some reason", but your computer cant determine exactly what that reason is, so it just generates the "DNS Not Responding" error as a fallback.



Now, the reason you're not connected to the internet could be any number of things, such as your computer, your router, your modem, your internet provider, or something else entirely. Its important to narrow down this list and determine where the error exactly is. And you've done this. You removed your router from the equation, plugged your computer into the modem, and still experienced the error. This means the router was not at fault, its still an issue with either your computer, the modem, or your internet provider. You called your ISP and they had you power cycle the modem, which unfortunately only fixed the issue temporarily. But the fact that it fixed it at all means you're on to something! Its the modem! You rebooted the modem and got internet service back. But it crashed again. So you reboot the modem again, and it comes back again. Rinse Repeat. If the modem keeps disconnecting your internet connection, its probably time to replace the modem. If you currently rent it from your ISP, demand that they bring a new one to you. If you own the modem, you may want to look into replacing it yourself. I know this can be expensive, so you may want to have the ISP troubleshoot things on their end before dropping money on new equipment.



Now, why the "DNS Not Responding" error is generated. Think about it - when you go to a website such as www.yahoo.com, your computer makes an outbound request to your DNS server to look up the ip address for Yahoo. And it waits for a response. And it waits. And it waits, but you never get a response. It never gets a response because your modem has already dropped your internet connection. You're offline! Of course the DNS server doesn't respond to an offline computer. It cant! So, you're browser generates that error message and leads you down a path thinking that it is a DNS issue when in reality its not.



TL:DR - Not a DNS problem. You already found the problem. Replace the modem and/or have the ISP fix it themselves.
2016-06-07 10:53:02 UTC
You should NEVER use manual settings for DNS, let the ISP or router provide it. There is a loss of connection. You still did not tell us which type of connection you have, so any advice we guessed at could just make it worse.
Richard
2016-06-07 10:03:11 UTC
Try setting the DNS server entries in your computer to 8.8.8.8 for one of them and 8.8.4.4 for the other one. These two are Google's public DNS servers and bypass the ISP's own DNS server.
?
2016-06-07 08:15:28 UTC
when I had a similar problem I found that the physical port at the computer was the issue


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
Loading...