Question:
We bought a D-Link router from office max for home use that sucks. will out warranty cover for a new one?
Irish I was Brian
2009-09-05 08:21:33 UTC
Bought a D-Link router for my home from office max and purchased a warranty with it. This router constantly kicks me and I cant run more than one tab in firefox at once without lagging, and if im on the internet, I cant log into AIM at the same time.

Its not my computer.. I know that for sure. Ive got 4gigs of ram and a dual core 2.6GHz CPU. And its not my internet connection. our ISP was actually ranked fastest in the United States, and when im plugged in directly to the cable modem (we have cable), it goes fast as hell.

My question is, would the warranty we bought cover for buying a router that actually does what its suppose to ALL of the time? Or are we going to have to spend $80 extra dollars for something that should have worked but didn't?
Three answers:
johntrottier
2009-09-05 09:10:11 UTC
I have used D-link for years and found their products reliable, I'm sorry you are havng problems.



Some questions

What model do you have?

Are you using wired or wireless?

If wireless, what is your signal strength?

If wireless, have you secured your connection?

If wireless, have you changed channels?

When you set up your router, did you just depend on the setup CD or did you manually configure the router using the setup screens?

Did you "clone the MAC ID" when you set it up?

How have you configured the DNS servers?

When you say "kicks me" do you mean that you lose your IP address or that you keep your IP address and just get an error message that the web page cannot be displayed?





Until we can nail down a little more specifically what is going on, a warranty claim is going to be hard to push through. Depending on how long you have had the hardware, and if we can prove it is defective, either Best Buy or D-link will stand behind it.

Please re-post with the information or drop me an e-mail.

I'll help if I can.



Good Luck
GTB
2009-09-05 09:24:39 UTC
The only way a warranty will help is if the unit is not meeting its performance specification. If it specifies it can handle a max of 768 Kbps and you want it to run at 8000 Kbps you are asking it to do what it is not designed or specified to do. I strongly doubt you have a case here.



Keep in mind that all low end home grade routers have only one claim to fame, low cost. They are not powerful, not reliable, and have inferior firmware. Further all makers rush out product with untested and unreliable firmware - because they want to sell product quickly. They believe that they can fix faulty firmware later, put the fix on their web site and tell dissatisified customers to upgrade firmware. Actually, this is a classic example of "do it wrong the first time" but that is commonplace.



Having said the above, I strongly urge you to write down the exact make, model, and serial number of your router, then log onto router and determine the exact version of firmware you have. Next go to D Link web site, support section and see what version of Firmware is available. If newer firmware is available, download it and then upgrade router. Be sure to follow the exact instructions for firmware upgrade or you will end up with a problem. Never use a wirelessly linked pc for configuring a router or upgrading its firmware.



Perhaps a firmware upgrade will help. However it will not compensate for underpowered processor.



Next time, buy a commercial grade unit (e.g. Cisco, Adtran, Nortel, or 3 Com). They cost more but there is a reason - they perform much better.
2016-04-10 07:09:17 UTC
No... Wireless routers are a serious Security risk. Not set-up properly, and you give EVERYONE in range with a WiFi card free internet. Add in the free access to your computer... Even set-up properly, they can not be fully secured. Anyone with the proper (freely available on-line) programs and a few minutes of their time can hack your access, since the router and computer are continuously screaming the password at each other every few seconds. I always recommend wired over wireless. However, under certain circumstances I will admit that wireless has advantages, but they are usually easy to deal with. As for the unit in question...D-Link is one of the best in the business. Go to their website. Last I can remember seeing it, it allowed you to do side-by-side virtual comparisons of features. Good Luck!


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